Cream Bow Teddy Bear Soft Toy
₹579
₹899
TERMS & CONDITIONS
TERMS & CONDITIONS
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Introduction
These Delivery Terms & Conditions govern the purchase, delivery, and handling of products ordered from Add Soft Toys through our website, application, or any other ordering platform. By placing an order with Add Soft Toys, you agree to comply with and be bound by the terms stated below.
Add Soft Toys reserves the right to update, modify, or change these terms at any time without prior notice. Customers are advised to review these terms periodically.
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Service Area
Add Soft Toys provides delivery services to available and serviceable locations as determined by the company and its delivery partners.
Delivery availability may vary depending on:
Delivery location
Courier partner availability
Weather conditions
Operational capacity
Local restrictions or unforeseen circumstances
Add Soft Toys reserves the right to refuse or cancel delivery to certain locations at its sole discretion.
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Nature of Products
Add Soft Toys deals in soft toys, plush toys, gift items, baby soft toys, teddy bears, cartoon toys, and related products.
Products may include:
Soft toys
Plush toys
Teddy bears
Baby soft toys
Cartoon soft toys
Gift items
Customized or special products, if available
Customers acknowledge and accept that product color, size, texture, and appearance may slightly vary due to lighting, photography, screen display settings, or manufacturing differences.
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Order Confirmation
Orders are considered confirmed only after:
Successful order placement on the website or platform
Confirmation by Add Soft Toys through system notification, email, or message
Successful payment for prepaid orders
Add Soft Toys reserves the right to cancel or refuse any order in cases including but not limited to:
Product unavailability
Incorrect pricing
Delivery limitations
Suspicious or fraudulent transactions
Incomplete or incorrect customer details
In such cases, refunds, if applicable, will be processed according to company policy.
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Delivery Timeline
Delivery timelines provided during checkout are estimated only and may vary due to:
Courier delays
Traffic conditions
Weather conditions
Operational constraints
High order volume
Local restrictions
Add Soft Toys will make reasonable efforts to deliver orders within the estimated timeframe but does not guarantee exact delivery dates or times.
The company shall not be liable for delays caused by circumstances beyond its control.
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Customer Responsibility at Delivery
Customers must ensure that:
Someone is available to receive the order at the provided delivery address.
The contact number provided is active and reachable.
The delivery address is complete and accurate.
Delivery instructions, if any, are clearly mentioned at the time of order.
If the delivery attempt fails due to:
Customer unavailability
Incorrect address
Non-responsive phone number
Refusal to accept the order
The order may be returned, cancelled, or re-delivered as per company policy. Additional delivery charges may apply in such cases.
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Return / Exchange Policy
Add Soft Toys follows a limited return and exchange policy.
Products may be eligible for return or exchange only in the following cases:
Damaged product received
Wrong item delivered
Missing product from the order
Manufacturing defect found at the time of delivery
Products will not be eligible for return or exchange if:
The product has been used
The product is washed, damaged, or altered by the customer
Tags, labels, or packaging are removed
The product is returned without proper proof
The issue is reported after the allowed claim period
The product is customized or specially ordered
Customers are requested to review their order carefully before confirming purchase.
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Order Inspection at Delivery
Customers are strongly advised to:
Check the package condition at the time of delivery.
Ensure that the package is properly sealed.
Verify the product as soon as the package is opened.
Once the order is accepted by the customer, it shall be considered successfully delivered.
Add Soft Toys will not be responsible for any issue reported after the order has been accepted without proper documentation.
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Claims & Complaint Policy
In case of any complaint regarding:
Damaged packaging
Incorrect item
Product defect
Missing items
Quality concerns
The customer must follow the claim procedure below.
Mandatory Requirement for Claims
To verify authenticity and investigate complaints, customers must provide:
A clear, continuous video recording of the box/package opening from the moment the sealed package is opened.
The video must clearly show:
Sealed packaging before opening
The process of opening the package
The contents inside the package
Any damage, defect, wrong item, or missing product
This video must be submitted to Add Soft Toys within 24 hours of delivery.
Without this uninterrupted box opening video, claims may not be considered.
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Claim Evaluation
All claims are reviewed on a case-by-case basis.
Submission of a video does not guarantee approval of a claim. Add Soft Toys reserves the right to:
Approve the claim
Reject the claim
Offer replacement
Offer partial compensation
Offer store credit
Process refund, if applicable
The final decision will rest solely with Add Soft Toys management.
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Product Care Responsibility
Once the order is delivered, the customer becomes responsible for proper care and handling of the product.
Customers must ensure:
Soft toys are kept away from fire, sharp objects, and moisture.
Products are cleaned as per care instructions, if provided.
Soft toys for babies or children are used under proper supervision.
Packaging materials are kept away from small children.
Add Soft Toys will not be responsible for product damage caused by improper handling, washing, storage, or usage after delivery.
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Limitation of Liability
Add Soft Toys shall not be liable for any indirect, incidental, or consequential damages arising from:
Improper use of products
Product damage after delivery
Allergic reactions or personal sensitivities
Delay in delivery due to external factors
Misuse or mishandling of products by customers
Customers are advised to use products responsibly and follow all care and safety instructions.
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Force Majeure
Add Soft Toys shall not be held responsible for failure or delay in fulfilling obligations due to circumstances beyond reasonable control, including but not limited to:
Natural disasters
Government restrictions
Pandemic or health emergencies
Transport disruptions
Courier delays
Labor issues
Power failures
Technical issues
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Fraud Prevention
Add Soft Toys reserves the right to:
Refuse service to customers involved in fraudulent claims
Blacklist accounts involved in abuse of claim policies
Cancel suspicious orders
Take legal action if fraudulent activity is detected
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Governing Law
These terms and conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of these terms shall be subject to the jurisdiction of courts located in Bhopal, Madhya Pradesh, unless otherwise required by applicable law.
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Contact Information
For any questions, concerns, or claim submissions, customers may contact:
Add Soft Toys Support
Email: info@addsofttoys.com
